Last Updated: January 2025
At NewVideoHub.com and NewVideoHubhub.com, we are committed to delivering quality services that meet the expectations of our users and clients. We understand that sometimes things don’t go as planned, and we’re here to help. This Refund Policy outlines the terms and conditions under which refunds may be granted for services or products purchased through our platform.
We aim to ensure a fair and flexible refund experience. While we offer refunds for select eligible services and purchases, certain digital and completed services may be non-refundable due to their nature.
Refund requests must be submitted within 7 to 30 days of purchase, depending on the specific service/product.
All refund requests are evaluated individually and processed based on eligibility and compliance with this policy.
To qualify for a refund:
The product/service must have been purchased directly from NewVideoHub.com or NewVideoHubhub.com.
You must request a refund within the applicable time frame (7–30 days).
Refunds are granted only under the following circumstances:
The service was not delivered as described.
There was a technical failure, billing issue, or delivery error.
The content or product was inaccessible due to platform failure.
🛑 Refunds are NOT applicable in the following cases:
Services that were fully delivered or completed as agreed.
Digital goods, including video content, software, or courses that were accessed or downloaded.
Advertising campaigns once launched or impressions/clicks have been delivered.
Any transaction that violates our Terms & Conditions or Privacy Policy.
To initiate a refund:
Go to the Refund Request Page (linked on our Refund Policy page).
Enter your Order Details – include your order ID, date of purchase, and a clear reason.
Submit the request via the Contact Us form or email us at support@NewVideoHub.com.
Wait for our team to review the case and respond within 7–10 business days.
Once your refund is approved:
The refund will be issued to the original payment method.
Processing times:
Credit/Debit Cards: 5–10 business days.
UPI/Net Banking: 3–5 business days.
NewVideoHub Pay Wallet: Immediate upon approval.
If you used a third-party payment gateway, delays may occur based on their policies.
The following services are non-refundable:
Consulting & Custom Web Services already delivered.
Advertising Services once impressions have started.
Subscriptions once the billing cycle has begun.
Event Registrations & Tickets after the event start time.
For a complete list, please refer to our Terms & Conditions.
In certain exceptional cases, we may grant refunds outside normal terms, including:
Technical errors during billing or service access.
Services purchased but not delivered due to platform fault.
Unauthorized payments or fraud, subject to investigation.
To raise such a case, contact support@NewVideoHub.com.
We will refund the amount to the same payment method used:
| Payment Method | Refund Method |
|---|---|
| Credit/Debit Card | Same card used for purchase |
| UPI / Net Banking | Same account |
| NewVideoHub Pay Wallet | Refund to wallet balance |
⚠️ If your original method is no longer active, contact our support team immediately to arrange an alternative refund method.
Need help with your refund?
Email: support@NewVideoHub.com
Phone: +91-9661396261 (Available 24/7)
Contact Form: Visit the Contact Us page
This Refund Policy is part of our commitment to customer satisfaction. We believe in fair, fast, and flexible service handling. By using our platform, you acknowledge that you’ve read and understood this policy.